Shipping Policy
Shipping Fee
Free shipping on selected products to the lower 48 states of the United Sates (including the District of Columbia). Products eligible for free shipping will be clearly marked on their respective product pages. For all other items, shipping costs will be calculated at the checkout.
Why we charge shipping cost on selected products? To ensure that every product arrives safely and quickly at your doorstep, we use premium shipping services. For large fitness equipment, the size and weight significantly increase shipping costs. We understand that shipping fees may add to your purchase cost, so we've optimized our rates to provide you with the most reasonable price while maintaining high-quality delivery service. We believe in transparent pricing and avoid hiding shipping costs within the product price. This way, you can clearly see the breakdown of costs and choose the service that best suits your needs.
Shipment Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery Time
It usually takes 3-7 business days to deliver products. Holidays and shopping seasons may expand the delivery time. Our nationwide warehouses can arrange delivery from the nearest warehouse according to the order address, so that you can receive the products as soon as possible.
For products shipped via LTL logistics, such as stair climbers, the shipping time is difficult to guarantee and usually takes about 7-15 days.
Shipping Location
We ship within the Conterminous United States: The 48 States and the District of Columbia, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, military and air force bases.
List of shipping states and districts:
| AL Alabama |
| AR Arkansas |
| AZ Arizona |
| CA California |
| CO Colorado |
| CT Connecticut |
| DC Washington |
| DE Delaware |
| FL Florida |
| GA Georgia |
| IA Iowa |
| ID Idaho |
| IL Illinois |
| IN Indiana |
| KS Kansas |
| KY Kentucky |
| LA Louisiana |
| MA Massachusetts |
| MD Maryland |
| ME Maine |
| MI Michigan |
| MN Minnesota |
| MO Missouri |
| MS Mississippi |
| MT Montana |
| NC North Carolina |
| ND North Dakota |
| NE Nebraska |
| NH New Hampshire |
| NJ New Jersey |
| NM Newmexico |
| NV Nevada |
| NY New York |
| OH Ohio |
| OK Oklahoma |
| OR Oregon |
| PA Pennsylvania |
| RI Rhode Island |
| SC South Carolina |
| SD South Dakota |
| TN Tennessee |
| TX Texas |
| UT Utah |
| VA Virginia |
| VT Vermont |
| WA Washington |
| WI Wisconsin |
| WV West Virginia |
| WY Wyoming |
Shipment Confirmation
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
Shipment Method
We collaborate with LTL logistics and FedEx. FedEx transports the majority of orders.
Customs, Duties and Taxes
Fees shown at checkout include taxes.
Damages
In regards to the chaotic delivery, please save all the packing materials including the labels marked on the box. Please describe your problem and attach some photos of the package and item to: support@gmwdfitness.com with subject: [Order Number]_Damage Report_[Products]. This will help our supporting team to process the refund or reship procedures.
International Shipping
We currently do not ship outside the U.S.
But you can choose to forward the package to your destination. If so, please contact us before placing the order, we will provide the size and weight of the package for your transportation. Please pay attention to the fact that we will ship to the address you filled in when placing the order, but if the product is for reasons of transshipment, we will not be responsible for any problems that arise during subsequent transportation if the item leaves the delivery address.